Shipping policy

This is a general template. Rates, carriers and delivery times need to be replaced with Kitori’s real terms before the shop opens.

Processing

Orders are usually packed within a small number of business days. You will receive a confirmation email when your order ships.

Rates and delivery

Shipping rates and estimated delivery times are shown at checkout based on your address. Delivery estimates are not guaranteed and can be affected by the carrier.

International orders

Customs duties, taxes and import fees are the responsibility of the recipient and are not included in the order total.

Lost or damaged parcels

If your order arrives damaged, or tracking shows no movement for an extended period, contact us with your order number and we will help resolve it.

Incorrect addresses

Please check your address carefully. We cannot be responsible for parcels sent to an address entered incorrectly at checkout.