Policy
Refund and returns policy
Last updated: this draft is awaiting review.
This is a general template. Set your own return window and conditions before the shop opens.
Returns
Unopened items in their original packaging may be returned within the return window shown at checkout. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Food safety
For safety reasons, opened tea tins cannot be returned or resold.
Damaged or incorrect orders
If something arrives damaged, or is not what you ordered, contact us with your order number and a photo and we will replace it or refund it.
Refunds
Approved refunds are issued to the original payment method. It can take several business days for your bank or card issuer to show the refund.
Cancellations
Orders can be cancelled before they ship. Once a parcel is with the carrier it must be handled as a return.